Suspend a Request

It's really nice to be able to put a request on books that are either currently checked out or are owned by another library. I'm always so excited by the vast number of books available within our district. However, sometimes the books become available when I'm on vacation or wouldn't have time to read them. This is where the "Suspend Request" feature is useful. This feature allows me to temporarily prevent a request from being put on the hold shelf for me. Instead, it goes to the next person in line. Once I reactivate the request, the system goes back to normal.

Reasons to suspend a request

• You're going on vacation and want to make sure the books don't expire on the hold shelf before you get back
• You have too many things checked out already and don't want items to be put on hold until you can check them out
• You've requested a TV Series but don't want it to come in until the weekend (Note, this is kind of like timing the stock market. It's not an exact science but it's worth a try.)

How to suspend a request

1. Go to our catalog and click on the My Account tab.
2. Enter your barcode and PIN and click Login
3. Click on the Holds link under My Account
4. Scroll down to the section labeled Requested items not yet available
5. Place a check mark next to every request you wish to suspend
6. Looks for the section that says, Suspend until: MM-DD-YYYY. Change the date to when you wish the requests to reactivate
7. Click the Change Status button

If our catalog successfully suspended the request, you should see the status next to the item change from "Active" to "Suspended."
Quirk Alert: Many people mistakenly believe that the date in the Expires column is the date your hold will reactivate. This is not correct. The "Expires" date is the date that your request will be deleted if you have not already received the requested item. Usually this will only occur if all copies of the resource have been lost.
Note: Once an item has an "In Transit" status, you can no longer suspend the request. It is too late to prevent it from being put on the hold shelf for you.

How to Reactivate a Request By default, requests will automatically reactivate on the date you specified when suspending the item. This date is not visible in our catalog but staff can look it up in our Horizon staff interface. However, you also have the option to manually reactivate your request.

1. Go to our catalog and click on the My Account tab.
2. Enter your barcode and PIN and click Login
3. Click on the Holds link under My Account
4. Scroll down to the section labeled Requested items not yet available
5. Place a check mark next to every request you wish to reactivate
6. Click the Change Status button. The requested item should now show a status of "Active."

Note: The Change Status button is a toggle button. If a request is suspended when you click it, the request will reactivate. However, if the request is currently active, clicking the Change Status button will suspend it until the date specified.