In prepartion for our ILS upgrade on November 11, I will be working on the catalog on Labor Day, September 6, 2010. During this time period the patron catalog may be slow or completely unresponsive. Services should be back to normal by the time the library opens on Tuesday.
Showing posts with label maintenance notice. Show all posts
Showing posts with label maintenance notice. Show all posts
Thursday, September 2, 2010
Patron Catalog Not Searching New Items (Problem Fixed)
UPDATE: This probablem has now been fixed. If you encounter any more problems, send me an email or leave a comment.
The patron catalog's keyword searches have been corrupted. I expect this problem will be fixed by 12:00pm MDT today, 9/2/2010. I have uploaded a backup of the indexes that is current as of August 15. However, any items that were added after that date will not appear unless you do a Title - Alphabetical search for them. Any search index that ends with the word “keyword” has been affected by this problem. If you cannot find what you are looking for, contact one of our library locations as they can access the catalog via a different interface that is still working.
This is just a search indexing problem so you should still be able to place requests for anything you can find and look up account information such as items currently checked out, etc.
I am currently in the process of reindexing the keyword searches to bring them up to date. However, this process will take several hours and I am currently estimating that it will be finished around noon today. I will post an update to this entry once everything is back to normal.
Wednesday, May 12, 2010
Notice: Catalog Unavailable Friday, May 14 from 8:00-10:00 AM
IMPACTED SERVICE:
Public Library Catalog and all Requests
WHEN:
Friday, May 14, 2010 from 8:00-10:00 AM
WHY:
Troubleshoot a problem with the catalog last Friday
DETAIL:
Last Friday, May 7, the catalog unexpectedly stopped working. I have done some preliminary investigation but need to work on the problem more this Friday in order to prevent the system from going down again.
Sunday, May 2, 2010
Notice: Catalog Unavailable for Next Hour (May 2, 2010)
IMPACTED SERVICE:
Public Library Catalog and all Requests
WHEN:
Sunday, May 2, 2010 from 7:30-8:30pm
WHY:
Preparation for new catalog server
DETAIL:
We are working on creating a replacement computer server for our catalog and testing a new version of our software. This outage is to copy system settings from the old server to the new server in order to provide a duplicate test environment.
Monday, March 29, 2010
Notice: Libary Catalog May Be Unavailable March 30 from 5:30-7:00am
IMPACTED SERVICE:
Public Library Catalog
WHEN:
Tuesday, March 30, 2010 from 5:30-7:00am
WHY:
Hardware repair.
DETAIL:
The catalog system needs to be taken offline for a hardware repair. During this process, all access to the catalog will be unavailable.
Saturday, March 13, 2010
Notice: Libary Catalog May Be Unavailable March 15 from 7:30-8:30am
IMPACTED SERVICE:
Public Library Catalog
WHEN:
March 15, 2010 from 7:30-8:30am
WHY:
Need to troubleshoot the library catalog system.
DETAIL:
The Library Catalog server is not accepting some changes that need to be made to the system. SirsiDynix, the catalog vendor, and I will be exploring the problem together. Once we identify the problem, the catalog will need to be restarted for the change to take effect. The restart should only take a couple of minutes and will occur sometime between 7:30-8:30am on Monday, March 15, 2010.
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